Check My Car Finance and www.checkmycarfinance.com are trading styles of Claim 4 Misleading Financial Advice Limited (“We”) and are committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you or that you or a third party provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
For the purpose of the Data Protection Act (2018) (the“Act”), the data controller is Claim 4 Misleading Financial Advice Limited located at 12 Heatons Court, Leeds, West Yorkshire, LS1 4LJ.
This policy relates to the following websites:
Our websites may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
INFORMATION WE MAY COLLECT FROM YOU ANDITS SOURCE
We may collect, store and process the following personal data about you:
Enquiry Data - Personal data that you provide by filling in forms on any of our websites, including, but not limited to:
- name; email address and telephone number.
Usage Data – We process details of your visits to our website including, but not limited to, traffic data, location data, web logs and other communication data and the resources that you access. We may collect information about your computer including, where available, your IP address, operating system and browser type,for system administration and to report aggregate information to our advertisers. The source of the usage data is our analytics tracking system.
Service Data - We process your personal data that is provided in the course of the use of our services. The source of the service data is you and/or the third party that your claim is against.
Financial data - We process information relating to your finances including previous lenders/financial providers (including individuals or organisations that have provided financial advice or products) used by you and the financial products/services taken which may be provided by you or your lenders/providers.
Transaction data - We process information relating to transactions, including purchases of services, that you enter into with us and/or through our website. The transaction data may include your contact details, your account details and the transaction details. The source of this data is you.
Correspondence data - We will process information contained in or relating to any communication that you send to us.
Special category data - We may process information relating to your health. This will only be processed where you have provided this to us for the purpose of your claim and we have your explicit consent to do so.
Survey Data - We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
Marketing data - We may process information relating to your marketing and communications preferences. This includes your preferences for receiving marketing from us and our third-party partners and your communication preferences. Such marketing communications may be in relation to claims management, legal and financial advice services, and tax services.
We may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer.
Cookies contain information that is transferred to your computer's hard drive. They help us to improve our websites and to deliver a better and more personalized service.
• To store information about your preferences, and so allow us to customise our websites according to your individual interests
• To speed up your searches.
• To recognise you when you return to our websites.
You may refuse to accept cookies by activating thesetting on your browser which allows you to refuse the setting of cookies.However, if you select this setting, you may be unable to access certain partsof our websites.
LAWFUL BASIS FOR PROCESSING YOUR DATA
The lawful basis for processing your personal information depends upon the nature of our relationship with you and the context of processing and are as follows:
a) Processing is necessary for the performance of a contract with you, or to take steps prior to entering into a contract with you.
b) Processing is necessary for the purposes of your legitimate interests or our legitimate interests, where your fundamental rights and interests do not override those interests. In order to determine this, we shall undertake a Legitimate Interests Assessment
c) Processing is necessary for compliance with mandatory legal and/or regulatory obligations to which we are subject.
d) Processing is undertaken after you have given us your express consent.
WHERE WE STORE YOUR PERSONAL DATA
We are committed to ensuring that your personal data is secure.
In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the personal data we collect online.
Unfortunately, the transmission of information via the internet is not completely secure.
Although we will do our best to protect your data, we can not guarantee the security of your data transmitted to our websites; any transmission is at your own risk.
Once we have received your personal data, we will use strict procedures and security features to try to prevent unauthorized access.
Your personal data will not be transferred outside of theUK, unless you are based outside of the UK and we need to contact you.
SHARING YOUR DATA
We may disclose personal data to our suppliers or subcontractors, such as compliance consultants, professional advisers, lawyers, auditors, accountants, bookkeepers, insurers, or legal advisers, in so far as is reasonably necessary for the performance of our contract with you.
We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defence of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.
We may disclose your personal data to debt collection firms to enforce or apply our terms and conditions and/or other agreements.
Any external processors, who process your data on our behalf, are subject to a data processing agreement to ensure the safety and protection of your data. None of our processors are allowed to use your data for any other purposes than instructed by us.
Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.
Where we have provided a service to you, we will hold all information relevant to this for 6 years to enable us to address any claims/complaints made about our service.
Information relating to any complaints will be held for a further 3 years. We also have legal and regulatory obligations to hold certain pieces of information for specific timeframes, for example, we are required to keep a copy of telephone call recordings for a period of 12 months after our last contact with you. We may also need to keep some of your information for our accounting and reporting requirements.
Your contact details will be held for the purposes of direct marketing for six years from our last contact with you, this is to enable us to let you know about new products or services that may be of interest to you in accordance with our ‘Marketing’ section below.
You are provided with choices regarding marketing, and we record your preferences in relation to this and how we communicate with you.
Such marketing communications may be in relation to claims management and financial advice/services, which could be done by telephone, email, SMS or in writing.
We may rely on consent when we use your personal information for direct marketing. This will be where you have specifically consented to us, or a third party, that you are happy to receive marketing contact from us.
We may also rely on legitimate interests for our direct marketing. Our legitimate interests are to inform individuals about products or services which may be of interest to them and our commercial interests in operating our business, which includes acquiring new customers, providing additional services to existing or previous customers that are similar or aligned with previous products or services and expanding our operations.
You may also receive marketing communications from us if you have previously purchased similar products or services from us and, in each case, you have not opted-out of receiving that marketing. This is known as a ‘soft opt-in’.
To opt out of receiving future marketing under any lawful basis in which we intend to rely on for direct marketing, please opt-out by sending an email to email@example.com
to request this.
You have the following rights in accordance with the GDPRand DPA:
1. To know that your data is being processed
2. To access your personal data free of charge
3. To have your information corrected if inaccurate(Including ensuring any third party puts right any inaccuracy)
4. To request that your data be erased
5. To restrict processing
6. To request transfer of your data
7. To object to processing; and
8. To rights relating to automated decision making
You may request that we to provide you with any personal information we hold about you. Provision of such information may be subject to the supply of appropriate evidence of your identity for this purpose.
We may withhold personal information that you request to the extent permitted by law.
If at any point you wish to raise a complaint regarding our data handling, then you have the right to complain to the Information Commissioner’s Office (ICO) the supervisory authority for data protection issues in the UK. However, we would appreciate to opportunity to deal with any concerns directly with you in the first instance.
Check My Finance and www.checkmycarfinance.com are trading styles of Claim 4 Misleading Financial Advice Limited. We are registered in England, Company Registration Number 12268101. The registered office address for Claim 4 Misleading Financial Advice is 12 Heatons Court, Leeds, West Yorkshire, LS1 4LJ.
Check My Finance and www.checkmycarfinance.com are trading styles of Claim 4 Misleading Financial Advice Limited who are registered with the Information Commissioner’s Office under registration reference ZA752318.